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Frequenly Asked Questions (FAQ)
 
This section answers some Frequently Asked Questions. It may be the answer for most common problem encountered. IF problem persists, seek for our Technical Support assistance by email to support@snazio.com
 
1. Why can't I see the video after connecting the player to my display. How do I set the correct to video setting?

2. Why my WMV HD video has no sound?

3. How do I setup the player with my network?


4. Why is there a delay when doing the DVD tray ejection?


5. Why is the Remote Control not responsive?


6. How do I check the signal strength of my WIFI?

7. Why can't my DVD movie be played?

8. Why is my video not displayed in full screen?


9. What is the highest bitrate the player supports over wireless and wired network?

10. Do your video playback support external subtitles?

11. Why does the player take long time to boot up?

12. Why does the remote controler has inconsistent function?

13. Why there is no time search in video playback?

14. What is "Snazzizone" on the login screen?


15. Why some Internet radio stations not working?


16. Why is there interference on my screen when connected to the Net CinemA player?


17. Why do I see “Unkown Codec” or “Invalid” when I played my video?

18. Is RCE supported?

19. Why the webpage is not display properly when I surf internet with Net CinemA player.

20. My USB 2.0 Harddisk is not detected when I plugged into the Net CinemA player.

21. Can I play a CSS DVDs up to 720P or 1080i?


22. Is WPA supported?

23. Can I playback DRM protected titles?

24. Can I play Mpeg2 TS file?

25. Can I use my Net DVD with Linux?

26. While doing video streaming, is it possible to navigate ISO file stored on computer?


27. How do I connect my VGA or HDMI display to Net Cinema?

28. Why does the DVD video autoplay?

29. Why am I getting ASF error?


30. What is the type of DVI supported?
 
Q1. Why can't I see the video after connecting the player to my display. How do I set the correct to video setting?

A. Press 'TV mode' on the remote control to triggle between different video mode. Then go to Setup page and save your apporiate settings
 
 
Q2. Why my WMV HD video has no sound?

A. Certain WMV HD comes with WMA Pro audio, which can only be playback from RCA stereo audio and setting Audio to "PCM" in the setup page.
 
 
Q3. How do I setup the player with my network?

A. There are 2 types of network available, wired/wireless which can be set at - "WIFI Setup" page. Please refer to User Manual Guide on 'Setting up the network connection' for more detail.
 
 
Q4. Why is there a delay when doing the DVD tray ejection?

A. The device is doing some background monitoring process, hence it will take 3-5 sec to response.
 
 
Q5. Why is the Remote Control not responsive?

A. Ensure that the remote controller is within 5 meter and 30 degree from centre line.
 
 
Q6. How do I check the signal strength of my WIFI?

A. Go to Setup option and "WIFI setup" page, wait for 5 seconds, the message will appear like "Connection: Excellent"
 
 
Q7. Why can't my DVD movie be played?

A. Ensure your DVD is of the same region as your country.
 
 
Q8. Why is my video not displayed in full screen?

A. Please press the button "zoom" on the remote controller to set the video to "Actual size", "Fit to screen" or "Full screen".
 
 
Q9. What is the highest bitrate the player supports over wireless and wired network?

A. Under perfect conditions, the player supports up to 15Mbps. However, it is highly dependant to your wired/wireless environment.
 
 
Q10. Do your video playback support external subtitles?

A. Yes, we do support subtitles including .SRT.
 
 
Q11. Why does the player take long time to boot up?

A. Pls allow 5 second, for the player to initialise.
 
 
Q12. Why does the remote controler has inconsistent function?

A. Same key have different function under different mode. You can refer to the user guide for more details.
 
 
Q13. Why there is no time search in video playback?

A. Use a numberic key to jump to a certain percentage of the video. Eg. Press "17", the video will load to 17% of the duration of the video.
 
 
Q14. What is "Snazzizone" on the login screen?

A. Snazzizone is a Net CinemA Portal where we gather interesting articles, internet media content like radio, video, photo & music. We also welcome customers to contribute new content through Support section.
 
 
Q15. Why some Internet radio stations not working?

A. These stations are operated by third party. The reception is sujected to the bandwidth, traffic condition and the limit set by the provider.
 
 
Q16. Why is there interference on my screen when connected to the Net CinemA player?

A. Your nearby computer might generate EMI (Electro Magnetic Interference) which might affect the display. Shift your computer away from the Net CinemA player.
 
 
Q17. Why do I see “Unkown Codec” or “Invalid” when I played my video?

A. Your video might not be supported. Please refer to our product page for supported codec.
 
 
Q18. Is RCE supported?

A. No, it is not.
 
 
Q19. Why is the webpage not displayed properly when I surf the internet with Net CinemA player.

A. Although the player is able to access to Internet content, it is not designed as a typical browser, because it doesn't have the same processing power as a PC.
 
 
Q20. My USB 2.0 Harddisk is not detected when I plugged into the Net CinemA player.

A. The USB port may not be supplying enough power to your USB HDD. Pls ensure that enough power (or external power) is supplied. Also ensure that your HDD is in FAT32 format.
 
 
Q21. Can I play a CSS DVDs up to 720P or 1080i?

A. No.
 
 
Q22. Is WPA supported?

A. No, it is not.
 
 
Q23. Can I playback DRM protected titles?

A. Yes, our latest firmware supports DRM.
 
 
Q24. Can I play Mpeg2 TS file?

A. Yes, we support one channel. We are not able to play complex stream at the moment.
 
 
Q25. Can I use my Net DVD with Linux?

A. Yes. We provide the source, but we don't provide support for installation. Please send a request to support@vonemm.com
 
 
Q26. While doing video streaming, is it possible to navigate ISO file stored on computer?

A. No. It can play individual VOB files but the navigation function will not work.
 
 
Q27. How do I connect my VGA or HDMI display to Net Cinema?

A. You will need to use an DVI to VGA adaptor. It is available at Snazzishop.
 
 
Q28. Why does the DVD video autoplay?

A. There is option for automatic DVD playback. You can go to the setting to change the settings.
 
 
Q29. Why am I getting ASF error?

A. Your files may not be compliant to the supported formats. Refer to the Net CinemA specification for supported file formats.
 
 
Q30. What is the type of DVI supported?

A. DVI-I (Intergrated) is supported.
 
 




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